Gambling Commission takes gamblers’ side over disputes


Published: November 02, 2018

The Gambling Commission announced about new standards for providers of the alternative dispute resolution (ADR).

The ADR helps customers who are not satisfied with the results after complaining to a gambling business. The Commission made a decision to tighten regulations because of the customer complaints. It will monitor the performance of the new standards and react in case if providers fail to follow new rules.

Consumer Advocacy Specialist Matt Halden commented: “In our new standards, we expect ADR providers to consider as many complaints as possible, and let the customer know quickly if your complaint is one they can’t help with. We also expect to keep the customer updated throughout the whole process, so they know what stage the complaint has reached.”

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