Boss Casino is an online betting site that has an interesting look and feel to it, making players feel like they're a big player in the world, as there's a bunch of images showcasing successful businessmen enjoying the fruits of their labour. I approached this one with a cautious, yet open, mind.
Software and game selection
Boss Casino has a web-based platform that loads all functions of the casino through your internet browser, rather than through a downloadable piece of software. The whole process of registering, depositing, and playing games is simple and clean, and the presentation of the site is top-notch. There is also a full mobile site available, opening the possibility of gaming from your smartphone or tablet.
The game library at Boss Casino is quite extensive, as the site has over 600 in all, including a large assortment of slot machines, table games, video poker machines, and parlour games are also on the roster. Some of the game developers on offer include Net Entertainment, Play'n Go, iSoftBet, Quickspin and, sad to say, both Pragmatic Play and Betsoft, whose problems with providing fair games we have analysed in detail here. Fleshing things out further is a live dealer casino section, which lets you participate in webcasted games that give you the feel of being in a land casino. The games can be filtered by various criteria including the game developer and type of game, and there is a handy quick search box that you can use to find a game by name.
Those looking for progressive jackpots will find that there are some games that have mid sized prizes available to be won. However on the downside, most of the progressive games are provided by Betsoft, which we highly recommend that you avoid playing as they have exhibited behaviour that, at times, makes the jackpots impossible to win.
Banking and customer support
The banking system offers you the chance to deposit via credit card, eWallet, and wire services. When it comes time to withdraw, the casino imposes limits of €10,000 per week and €20,000 per month, which I think are unnecessarily restrictive. These limits don't exactly fit with a casino that is trying to portray itself as a high roller's playground. Nevertheless I was pleased to find my test withdrawal, made after a few hours of non-bonus play, paid within 48 hours without fuss. Note that I use accounts that are not connected to this website in any way when testing casinos so I don't believe that I received any preferential treatment.
However it would be remiss of me to not point out this absolutely unacceptable clause buried in the casino's terms and conditions:
15. Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.
Obviously it is written in broken English by a non native speaker, but my interpretation of it is that it allows the casino to confiscate your money simply because you have not withdrawn it. Also in practice it allows them to confiscate wins made from bonuses that were not paid in a timely manner due to potential delays of their own making. This rule is enough reason for me not to play at this casino ever again.
Customer service is available through live chat and email. The reps I queried were fast to respond to queries, and I was able to end up getting bonus and game questions answered satisfactorily. I also enquired about the 45 day confiscation clause and after having to point the rep in the direction of the clause that he had no knowledge of, I was told that it must be a management decision and there was nothing he could do about it.
Security, fairness, and responsible gaming
Boss Casino protects players by using SSL encryption technology that scrambles data as it is sent between your computer and the casino's servers. This protection is present at all levels of the site, from registration and login, through to banking and gameplay, which is good to see.
The casino's operator is licensed by Curacao eGaming to operate the casino. Our usual warning here applies: players should regard a Curacao license as essentially worthless as the "regulator" offers virtually nothing in terms of regulation, player protection, or dispute intermediation.
Fairness is not directly addressed on the Boss Casino website, and looking through the information I could dig up I couldn't find any certification from external auditors. Some of the games, such as those from Net Entertainment, reveal their theoretical RTP percentages in game, as they do at every other casino. On the one hand they have games from established and trusted developers such as Net Entertainment and Play'n Go, some other relatively unknown quantities, and then on the other hand games that we have demonstrably proven to be unfair from the likes of Betsoft and Pragmatic Play (under its previous guise of TopGame). If you are going to play at this casino, choose your games wisely.
Responsible gaming is taken seriously by this casino. There is a page addressing the issue on the casino website, and you are able to limit your total wagers, losses, or even session login time using your account settings. Once you set such a limit you will be unable to change it for a week. You can also self exclude yourself from the casino for 24 hours, 1 month, or permanently by using a similar setting page.
Boss Casino could be a good online casino with a fun mix of games, but it is let down by low deposit and withdrawal limits, some questionable games, and a completely unacceptable clause that allows the casino to confiscate your winnings for simply not withdrawing them for 45 days. I certainly don't feel like a high rolling "boss" after playing there and I suspect that you won't either.